Terms of Use for the LuxeLegs app

1. About these terms

These terms are between you and LuxeLegs Ltd (“LuxeLegs”, “we”, “us”), a company registered in England and Wales under company number 17418419, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX. By creating an account or otherwise using the LuxeLegs application you agree to these terms. If you do not agree, please do not use the app. Your licence to install and run the app itself is set out separately in our End User Licence Agreement.

2. What LuxeLegs is

LuxeLegs is a marketplace for chauffeur empty return legs, the repositioning journeys an operator is already making with an empty vehicle. We connect a traveller who wants that journey with the operator who is already driving it.

LuxeLegs is the platform, not the carrier. We do not provide transport, we do not employ drivers and we do not own vehicles. When a booking is confirmed, the contract for the journey is between you and the operator; our role is to organise the introduction, the listing and the payment flow.

3. Accounts and eligibility

You must be 18 or over to hold a LuxeLegs account. You agree to give accurate details when you register and to keep them up to date, and to keep your credentials secure. You are responsible for activity carried out under your account. Tell us promptly if you think someone else has used it.

Operator and driver accounts are reviewed before activation. We may decline, suspend or close an account where these terms are breached or where we are required to do so by law.

4. Supported devices

We maintain a minimum supported device standard so that the app behaves predictably. The supported floors are iOS 16.0 or later and Android 8.0 (API 26) or later. On the web we support the current and previous major version of mainstream browsers, namely Safari, Chrome, Edge and Firefox.

This is a soft guide rather than a hard block. If we detect a device below the floor you may see a one-time warning, and some features may not work correctly or at all on that device. We may update the floors as platform support changes, and we will give notice in the app where a change affects you.

5. Bookings, pricing and payment

An operator lists an empty return leg and sets the price. The operator can set a fixed price, or a price with a floor, which is the lowest amount the operator is willing to accept. Where a floor is set, you can make a single offer below the listed price, down to that floor, and the operator can accept or decline. An operator may set a price on a leg at which offers are accepted automatically, and an offer at or above that price is accepted when you make it. This is a direct offer to one operator, not an auction: there is no bidding between travellers and no surge pricing.

All prices are shown in pounds sterling, inclusive of the amounts stated in the listing, and we make clear what is included before anything is confirmed. Payments are taken through Stripe Connect; LuxeLegs does not store your card details.

Operators pay a platform fee according to the plan they choose: Launch at £0 per month plus 25% commission, Pro at £99 per month plus 16% commission, and Corporate at £299 per month plus 8% commission. Plan fees and commission rates may change, and we will give operators notice in the app before a change takes effect.

Where a traveller pays by card through LuxeLegs, the card fee of 1.5% plus 20p is passed to the operator at cost. LuxeLegs adds no margin to it.

The listed price covers the booked journey from pickup to drop-off, including mileage and fuel. An operator must not add a charge for distance on the booked route or for the car reaching the pickup, and must not add a card payment surcharge or a compulsory tip. An operator may charge only the following extras, and only where the listing shows them before you book:

• waiting after the free waiting time, at the rate shown;
• tolls, congestion charges and clean air zone charges, at cost;
• airport parking and drop-off fees, at cost;
• cleaning or damage that you cause.

A change you ask for, such as an extra stop or a different drop-off, is a change to the journey. The operator may agree a new price with you before making it.

6. Sharing jobs between operators

6.1 What it is. An operator with a booked job they cannot cover (the “sharing operator”) can offer it to other operators on LuxeLegs, whichever booking system either of them uses. The operator who accepts it (the “taking operator”) carries out the journey and is paid the price shown by the sharing operator. The first eligible operator to accept takes the job.

6.2 Who the contracts are with. The sharing operator keeps its contract with its own client. The arrangement to carry out the journey is between the sharing operator and the taking operator. LuxeLegs is not a party to either contract and does not provide the transport.

6.3 Who can take part. Both operators must have verified documents with LuxeLegs. The taking operator must have a checked vehicle of the class shown on the job.

6.4 Checks and limits. We check every job before other operators see it, including the price against a minimum of 55p a road mile and against what similar journeys sell for. We may hold a job for review, decline it or remove it. The pickup must be at least one hour and no more than 30 days ahead. We may limit the number of jobs an operator has open at one time or shares in a day.

6.5 Passenger details. Passenger details are shown only to the taking operator, who may use them only to carry out the journey. When a job is taken, each operator receives the other's contact details.

6.6 Payment. The sharing operator pays the taking operator the price shown, either directly between the two operators (including through the operator's own payment provider) or by card through LuxeLegs, using Stripe. Where payment is made directly, payment and any dispute about it are between the two operators.

6.7 Fees. LuxeLegs charges no fee or commission for sharing or taking a job, including jobs shared with an operator's LuxeNetwork groups, subject to 6.8. Card fees apply as follows:

• Pro and Corporate: where a shared job is paid by card through LuxeLegs, we pay the card fee.
• Launch, where in the previous calendar month you sold at least £250 of empty legs through LuxeLegs (measured by the total price paid by travellers): where a shared job is paid by card through LuxeLegs, we pay the card fee.
• Launch, where you sold less than £250 of empty legs in the previous calendar month: where a shared job is paid by card through LuxeLegs, the card fee of 1.5% plus 20p is charged at cost. The sharing operator chooses whether it pays the card fee, the taking operator pays it, or each pays half, and the taking operator sees this before accepting.
• Any plan: where a shared job is paid directly between the operators, including through an operator's own payment provider, there is no charge.

6.8 Fair use. Sharing and taking jobs free of LuxeLegs fees and commission, including jobs shared with your LuxeNetwork groups, is meant for operators who pass on booked work they cannot cover and who list and sell their empty legs through LuxeLegs. We may review the sharing activity on your account at any time, including the value of the jobs you share and take compared with the value of the empty legs you sell through LuxeLegs over recent months. If you share or take jobs but do not list and sell empty legs through LuxeLegs, if your sharing is out of proportion to the empty legs you sell, or if the card fees we pay on your shared jobs in a month exceed the subscription and commission you pay us for that month, we may:

1. charge the card fee on your shared jobs at cost;
2. charge a commission of up to 10% of the job price on the jobs you share or take;
3. charge a monthly subscription fee for sharing and taking jobs, at the rate set out in our notice;
4. limit or suspend your access to shared jobs; or
5. close your account under section 3.

We will tell you in writing before we apply (a), (b) or (c), and they will apply only to jobs shared or taken after that notice.

6.9 Changes. We may change the fees and limits in this section. We will give operators notice in the app before a change takes effect, and a change will not apply to a job already taken.

7. Cancellations and changes

A booking may be cancelled or amended in the circumstances set out in the operator's own journey terms, which are shown to you with the listing and accepted at the point of booking. Those terms govern notice periods, refunds and any charge that applies.

Where an operator cancels a confirmed journey, we will help you find an alternative where we can, and any refund due is processed through the original payment method. Your statutory rights as a consumer are not affected.

8. Acceptable use

You agree not to:

• use the app for any unlawful purpose, or in breach of any applicable regulation;
• misuse the platform, interfere with its operation or attempt unauthorised access to it;
• take a booking off-platform to circumvent fees, or solicit another user to do so, once an introduction has been made through LuxeLegs;
• share a job that is not a real booking, or use shared jobs to move money between operators;
• contact a passenger on a shared job for any purpose other than carrying out that journey;
• post false, misleading or offensive content, or impersonate anyone;
• collect data from the app by automated means without our written permission.

9. Operator obligations

Operators are independent businesses. Holding and maintaining the correct private hire or other operator licence, hire and reward insurance, roadworthy vehicles, licensed drivers and all safety and regulatory compliance is the operator's responsibility, not ours. Operators warrant that they hold everything required to carry out each journey they list.

This applies equally to shared jobs: the taking operator is responsible for the journey it carries out, and the sharing operator is responsible for the accuracy of the job details it shares.

We carry out proportionate checks before activating an operator account, but those checks are not a guarantee and do not transfer any of the operator's legal responsibilities to LuxeLegs.

10. Intellectual property

The LuxeLegs name, logo, application, designs, text, graphics and underlying software are owned by or licensed to LuxeLegs Ltd and are protected by intellectual property law. You may use them only as needed to use the app in line with these terms. Content you submit, such as listings, photographs and reviews, remains yours, and you grant us a licence to host, display and promote it in connection with the service.

11. No warranty and availability

LuxeLegs is in its pre-launch phase and the app is provided on an “as is” and “as available” basis. While we take care to keep it accurate and running, we do not warrant that it will be uninterrupted or error-free, that listings will always be available, or that any figure shown in a pre-launch environment is final. We may change, suspend or withdraw features.

12. Liability

To the fullest extent permitted by law, LuxeLegs is not liable for any indirect or consequential loss arising from your use of, or inability to use, the app. In particular, we are not liable for the transport service itself, including the conduct of an operator or driver, the condition of a vehicle, or a late, cancelled or unsatisfactory journey: the journey is supplied by the operator under your contract with them.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited or excluded under applicable law. Your statutory rights as a consumer are not affected.

13. Privacy

How we handle your personal data is explained in our Privacy Policy.

14. Changes to these terms

We may update these terms as the product develops. The date and version at the top show when they were last changed. Where a change materially affects you we will tell you in the app. Continued use of the app after a change means you accept the updated terms.

15. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

16. Contact

Questions about these terms can be sent to info@luxe-legs.com, or by post to LuxeLegs Ltd, 128 City Road, London, United Kingdom, EC1V 2NX.