Free to join and free to use. You only pay commission when a leg sells.

Be honest about the trade and it comes out in your favour. You may lose the odd short-notice booking a client would otherwise have made with you directly, but you win back far more by filling the empty legs you already run and by selling into demand you never saw before. Listings only cover repositioning legs your vehicle is already driving empty, so any money you recover on them is extra. On balance you are clearly net positive, not shifting revenue off a full-price job.

We get why it looks that way. The price is yours. Set a fixed price and that's what the traveller pays. If you take offers, nothing goes below your floor and you can say no to any of them. We don't discount, run auctions or add surge, and a leg only shows in the 72 hours before it runs, so your clients never see a cheap list they could wait for.

For short-notice, opportunistic journeys the reality is your clients already use executive services on ride-share apps anyway. A client with a fixed requirement still books you directly at your normal rate. And if a price-sensitive client does book an empty leg, you have captured revenue on a journey that was already running empty, and you also gain new clients on LuxeLegs who today may not even know you exist.

No. Every booking request and every offer comes to you by email and in your dashboard, and nothing's booked until you accept. The exception is an offer at or above an auto accept price, if you've chosen to set one on that leg. If you take card payment through LuxeLegs, the traveller then has two hours to pay, or until an hour before pickup if that's sooner. If they don't, we release the booking, put the leg back on sale at your price and let you know. You both get an email at every step.

No. You set the price on every leg: a fixed price, or a price with a floor beneath which no offer can be accepted, and your own cancellation terms travel with the listing. Nothing is booked until you accept it. The one thing you do not set is the go-live window: every leg is listed on the same terms for every operator. You can create a listing up to a month ahead, but it only goes live to travellers a maximum of 72 hours (3 days) before the leg runs. Nothing sells below your floor and nothing is agreed on terms you did not set.

You do. The traveller books the journey with you, and you choose how you're paid: take the payment yourself, through your own payment provider, or let LuxeLegs take it by card and pay you the balance after commission. Either way, the traveller only pays once you've accepted. On the first two we invoice you monthly for commission. Same commission on all three routes, and nothing else.

Yes. Tick what you charge under Extra charges in your Journey terms, and travellers see it on the listing before they book. When a job runs up waiting time, a toll, a parking or drop-off fee, or a cleaning charge, add it to the booking. Tolls, parking and drop-off fees go on at cost, and waiting at your hourly rate. The traveller pays you direct. LuxeLegs takes no commission on extras and has no part in the payment. We keep a record on the booking and check each extra, because mileage and fuel are part of the journey price.

Add the stop to the booking with its cost and send it to the traveller. They approve or decline it in the app. Once approved, the cost goes on the booking price and commission applies to it at your plan rate. A stop with a cost is not yet available on bookings paid by card through LuxeLegs.

No. The listing window is the same for everyone, so every operator sees the same demand at the same time. It is a level playing field: legs are not steered to favoured operators and no one gets a private head start.

No. LuxeRoute is off until an allowance is set, as a default in Journey terms or on a single leg, and each request can be accepted or declined.

The 72-hour go-live window keeps every listing close to the actual journey, which is exactly why the rule applies to everyone. Your cancellation terms are still your own and travel with the leg, so if your schedule shifts, your terms govern what happens next, not LuxeLegs'.

The listing goes live to travellers a maximum of 72 hours (3 days) before the leg runs, and this window is the same for every operator. You may create the listing up to a month ahead so it is ready, but it stays hidden from travellers until it enters that 72-hour window. It is the same for every operator, not set by you.

This is a rare edge case, and you have three sensible options. First, your own cancellation terms on the paid job usually still apply, so a late cancellation fee plus the LuxeLegs booking can leave the run profitable even without the original passenger. Second, you can pass the job to a trusted local affiliate to recover most of your cost, exactly as you do today. Third, with your traveller's permission, you can use LuxeLegs to route them onto another vetted operator who has a matching empty leg. That third route is the trickiest, so treat it as a fallback rather than the default.

On the very small number of occasions this happens, even covering that one job at a loss is easily outweighed by the incremental revenue you earn across every other empty leg you sell. The rare downside is tiny next to the standing upside of being on LuxeLegs.

Fair, your time's money. Most of the work's done once: your profile, fleet, payment details and cancellation terms are saved and go on every leg. After that a leg is where from, where to, when, which car and your price. Forward your job confirmations to your own LuxeLegs email address. We take each live leg, work out the empty leg from it and create the draft listing, which you can then tidy up, add to or change before you set your price. If you've got a booking system, we'll also work with you or your supplier to connect it through our Partner API at no cost. If you haven't, download our Excel template from your account, keep the one sheet going and upload it when you add legs. Anything you've already listed is skipped. And you pay nothing until a leg sells.

Yes, at no cost to you. LuxeLegs is independent, so you don't need to switch to any particular booking system. The quickest start is email: add your LuxeLegs address wherever your system sends job confirmations, and we take each live leg, work out the empty leg from it and create the draft listing for you to tidy up, add to or change before you set your price. We're also a member of GNet, so if you use GNet, bookings made on LuxeLegs go straight into it. For other booking systems, we'll work with you or your supplier to connect them. Your system can send us legs through our Partner API too. You still set the price and accept every booking.

LuxeLegs does both. You can share a booked job you cannot cover with other operators on LuxeLegs, and take jobs they share, whichever booking system you each use. Every job is checked before other operators see it, and there is no LuxeLegs fee or commission to share or take a job while you list and sell your empty legs with us. You can also sell the empty half of your own journeys to travellers and corporate bookers, which brings in customers you didn't have. Either way you set the price and get a clear record of the revenue. We're a GNet member, so jobs and bookings can go straight into booking systems on GNet, and we will build the connection for any other booking system at no cost.

No, and it is worth being realistic about what your clients already do. For short-notice, opportunistic journeys they will already reach for an executive ride-share service anyway. LuxeLegs positions every journey as premium and vetted: the same calibre of operator, car and chauffeur a client would book directly, with the difference that the journey already existed. It is curated access, not a budget product.

Yes. When you list a leg you confirm it is already booked to run, so a client who books it adds a passenger to a journey you were making and no second car goes out. A corporate client can say that in their travel policy with no offsets involved. Their Scope 3 business travel figure still counts the miles their people travel.

Because your clients see it as you introducing them to a valuable service, not pushing them away. They are already exposed to plenty of alternatives every day: the affiliate you hand a job to, the complimentary Emirates chauffeur, the executive ride-share app. Putting LuxeLegs in front of them is you curating that choice rather than pretending it does not exist, and it grows the demand pool that fills your own legs.

A higher fill rate on the empty legs you already run and net-new travellers who did not know your business existed, on the very corridors you already serve. The busier the two-sided marketplace, the more of your empty miles turn into revenue.

Nothing. Signing up, listing legs, adding users and connecting your booking system are all free, with no limit on legs or users. On the Launch plan the only cost is a 25% commission when a leg sells. As volume grows, the Pro plan at £99/month cuts commission to 16% and becomes cheaper than Launch once you pass roughly £1,100 of monthly gross bookings. Corporate at £299/month drops commission to 8% and beats Pro past roughly £2,500 a month, for larger fleets. Both are optional, and only worth taking when they bring your total cost down.

There is no LuxeLegs fee or commission to share or take a job while you list and sell your empty legs with us, and no charge at all when you pay the other operator directly. If a shared job is paid by card through LuxeLegs, we pay the card fee on Pro and Corporate, and on Launch when you sold at least £250 of empty legs through LuxeLegs last month. On Launch below that, a job paid by card carries the card fee of 1.5% of the price plus 20p, at cost, and you choose who pays it: you, the operator who takes it, or half each. Fair use applies; see our terms.

Every completed booking is tracked, so you can see the incremental revenue recovered from legs that would otherwise have run empty. There is a clear yield view rather than a vague promise.