Terms & Conditions

1. About these terms

These terms are between you and LuxeLegs Ltd (“LuxeLegs”, “we”, “us”), a company registered in England and Wales under company number 17418419, with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX. We operate luxe-legs.com. By using this website you agree to these terms. If you do not agree, please do not use the site.

2. Pre-launch status

LuxeLegs is currently pre-launch. This website exists to explain the concept and gather interest. It does not let you book, sell or pay for any journey, it does not create any contract for transport, and any features, screens or figures shown are illustrative and may change before launch. References to a demo environment are for illustration only.

3. What LuxeLegs is

LuxeLegs is a planned marketplace for chauffeur “dead legs”, the repositioning journeys a chauffeur or fleet is already making with an empty vehicle. The intention is to connect a traveller who wants that journey with the operator who is already driving it. When the marketplace opens, LuxeLegs will act as a platform that introduces travellers and operators; the transport service itself will be provided by the operator, not by LuxeLegs.

4. How pricing will work

To avoid any confusion about how the marketplace is intended to function, the pricing model is described here in plain terms. It is subject to change before launch.

• An operator lists a dead-leg journey and sets the price. The operator can set a fixed price, or a price with a floor, which is the lowest amount the operator is willing to accept.
• Where a floor is set, a single traveller can make an offer below the listed price, down to that floor. The operator can accept or decline it. An operator may set a price on a leg at which offers are accepted automatically, and an offer at or above that price is accepted when you make it. This is a direct offer to one operator, not an auction, and there is no bidding between travellers and no surge pricing.
• Every booking request and every offer goes to the operator, who accepts or declines it, except an offer accepted automatically as described above. Nothing is booked or charged until a request or offer is accepted. Where the operator takes card payment through LuxeLegs, you are asked to pay once they accept, and the booking is confirmed when payment is received. If payment is not made by the time shown, the booking is released and the journey may be offered to others.
• All prices will be shown in pounds sterling, for example £180 for a journey, and will make clear what is included before anything is confirmed.

None of this is available yet. It is described so that early visitors understand the model we are building.

5. Sharing jobs between operators

LuxeLegs will also let operators pass booked jobs to each other. This section describes how that will work and the terms that will apply. Like the rest of LuxeLegs it is not available yet, and it is subject to change before launch.

• What it is. An operator with a booked job they cannot cover (the “sharing operator”) will be able to offer it to other operators on LuxeLegs, whichever booking system either of them uses. The operator who accepts it (the “taking operator”) carries out the journey and is paid the price shown by the sharing operator. The first eligible operator to accept takes the job.
• Who the contracts are with. The sharing operator keeps its contract with its own client. The arrangement to carry out the journey is between the sharing operator and the taking operator. LuxeLegs is not a party to either contract and does not provide the transport.
• Who can take part. Both operators must have verified documents with LuxeLegs. The taking operator must have a checked vehicle of the class shown on the job.
• Checks and limits. We will check every job before other operators see it, including the price against a minimum of 55p a road mile and against what similar journeys sell for. We may hold a job for review, decline it or remove it. The pickup must be at least one hour and no more than 30 days ahead. We may limit the number of jobs an operator has open at one time or shares in a day.
• Passenger details. Passenger details will be shown only to the taking operator, who may use them only to carry out the journey. When a job is taken, each operator receives the other’s contact details.
• Payment. The sharing operator pays the taking operator the price shown, either directly between the two operators (including through the operator’s own payment provider) or by card through LuxeLegs, using Stripe. Where payment is made directly, payment and any dispute about it are between the two operators.

Fees

Operators will choose one of three plans: Launch at £0 per month plus 25% commission, Pro at £99 per month plus 16% commission, or Corporate at £299 per month plus 8% commission on empty legs sold. LuxeLegs will charge no fee for sharing or taking a job. Card fees will apply as follows:

• Pro and Corporate: where a shared job is paid by card through LuxeLegs, we pay the card fee.
• Launch, with at least £250 of empty legs sold: where in the previous calendar month you sold at least £250 of empty legs through LuxeLegs (measured by the total price paid by travellers), and a shared job is paid by card through LuxeLegs, we pay the card fee.
• Launch, with less than £250 of empty legs sold: where a shared job is paid by card through LuxeLegs, the card fee of 1.5% plus 20p is charged at cost. The sharing operator chooses whether it pays the card fee, the taking operator pays it, or each pays half, and the taking operator sees this before accepting.
• Paid directly, on any plan: where a shared job is paid directly between the operators, there is no charge.

Where a traveller pays for an empty leg by card through LuxeLegs, the card fee of 1.5% plus 20p is passed to the operator at cost. LuxeLegs adds no margin to it.

Fair use

Sharing and taking jobs free of LuxeLegs fees and commission, including jobs shared with an operator’s LuxeNetwork groups, is meant for operators who pass on booked work they cannot cover and who list and sell their empty legs through LuxeLegs. We may review the sharing activity on an operator’s account at any time, including the value of the jobs it shares and takes compared with the value of the empty legs it sells through LuxeLegs over recent months. If an operator shares or takes jobs but does not list and sell empty legs through LuxeLegs, if its sharing is out of proportion to the empty legs it sells, or if the card fees we pay on its shared jobs in a month exceed the subscription and commission it pays us for that month, we may:

• charge the card fee on its shared jobs at cost;
• charge a commission of up to 10% of the job price on the jobs it shares or takes;
• charge a monthly subscription fee for sharing and taking jobs, at the rate set out in our notice;
• limit or suspend its access to shared jobs; or
• close its account.

We will tell the operator in writing before we apply any of these fees, and a fee will apply only to jobs shared or taken after that notice. We may change the fees and limits in this section, with notice in the app before a change takes effect, and a change will not apply to a job already taken.

Operator responsibilities

Operators are independent businesses and remain responsible for their licences, insurance, vehicles, drivers and regulatory compliance. On a shared job, the taking operator is responsible for the journey it carries out, and the sharing operator is responsible for the accuracy of the job details it shares. Operators must not share a job that is not a real booking, use shared jobs to move money between operators, or contact a passenger on a shared job for any purpose other than carrying out that journey.

6. Using this website

You agree to use the site only for lawful purposes. You must not attempt to disrupt or gain unauthorised access to the site or its systems, misuse any form, submit unlawful or harmful content, or copy or reuse the site’s content beyond what these terms allow.

7. Feedback you send us

If you send feedback or suggestions through the site, you allow us to use them to develop LuxeLegs without obligation or payment to you. Please do not send confidential information through the feedback form. We handle any personal data you provide in line with our Privacy Policy.

8. Intellectual property

The LuxeLegs name, logo, site design, text and graphics are owned by or licensed to LuxeLegs Ltd and are protected by intellectual property law. You may view and share links to the site, but you may not copy, reproduce or reuse its content for commercial purposes without our permission.

9. Third-party links

The site links to other locations, such as the LuxeLegs application at luxe-legs.app and the demo environment. We are not responsible for the content or practices of any third-party site, and those sites carry their own terms.

10. No warranty

The website is provided on an “as is” and “as available” basis. While we take care to keep information accurate, we make no warranty that the site will be uninterrupted, error-free, or that any information about the future product is final. Illustrative figures are not offers.

11. Liability

To the fullest extent permitted by law, LuxeLegs is not liable for any indirect or consequential loss arising from your use of, or inability to use, this website. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited or excluded under applicable law. Your statutory rights as a consumer are not affected.

12. Privacy

Our use of data on this site, including cookieless analytics and edge-derived location with no IP address stored, is explained in our Privacy Policy.

13. Changes to these terms

We may update these terms as the product develops. The date at the top shows when they were last changed. Continued use of the site after a change means you accept the updated terms.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

15. Contact

Questions about these terms can be sent to info@luxe-legs.com, or by post to LuxeLegs Ltd, 128 City Road, London, United Kingdom, EC1V 2NX.