How LuxeLegs works.

Who uses LuxeLegs

Four user types, one marketplace.

Every account belongs to one of four roles. Each sees a different home screen and a different set of tools, all built around the same set of journeys.

User type 01

Travellers

Travellers come to book a premium journey that is already happening. They can book at the operator's price, or place a bid and let the operator decide. The operator sets every price, not LuxeLegs, and there is no surge pricing. How the traveller pays depends on the operator: by card in LuxeLegs, directly to the operator, or through the operator's own payment provider.

What a traveller can do

Location preferences

On sign up, you pick your home county from a searchable UK county list, the same list operators use for their service zones. You can also add other counties and specific places you are interested in, such as a favourite airport or sporting venue, for example Heathrow or Silverstone. You can update all of this later from your account settings page.

Example workflow: book a journey

1. Find a journey

   Open the marketplace and pick a listing that matches your route and time, for example Heathrow T5 to Mayfair.

2. Review the detail

   Check the vehicle, timings and policies on the listing page. Decide whether to buy now or bid.

3. Book now or place a bid

   Ask to book at the listed price, or offer your own price. Either way the operator accepts or declines first. The exception is an offer at or above a price the operator has set for automatic acceptance, which is accepted straight away. Nothing is charged before acceptance.

4. Pay securely

   Once the operator accepts, we email you and you pay from My Trips by the time shown, usually within two hours. If it is not paid by then, the booking is released. Enter your card. The amount is held safely and only paid to the operator once you are picked up.

5. Track and message

   Follow the booking in My Trips, message the operator with any details, and download your invoice.

6. Rate the trip

   After the journey, leave a rating so other travellers know what to expect.

User type 02

Operators

Operators are the chauffeur and executive travel firms. Their console turns empty miles into revenue: list dead legs, take bids, share jobs with other operators and take jobs they share, assign drivers, keep the fleet compliant, define where they cover, and watch recovered revenue build against a monthly target.

What an operator can do

Scheduled listings and lead time

Every listing goes live to travellers no more than 72 hours (3 days) before the pickup. List a journey further ahead than that and it sits as scheduled: it stays on your Listings screen so you can see and edit it, but travellers cannot see or book it yet. When the journey moves inside the 72 hour window, the listing turns live on its own. You do nothing.

• Scheduled. The journey is more than 72 hours away. It is saved and visible to you, but hidden from travellers.
• Live. The journey is 72 hours away or less. It appears on the marketplace and travellers can book or bid.
• The same for everyone. The 72 hour window is fixed and applies to every operator, so nobody can list earlier than anyone else.

Example workflow: turn a dead leg into a booking

1. List the dead leg

   From the dashboard, list a spare journey with its route, time and price, and decide whether to accept offers. As you enter a price, the form shows what similar legs have sold for. By listing the leg you confirm the car is making the journey whether or not it sells.

2. Accept requests and offers

   Book now requests arrive on the Bookings screen and offers on the Offers screen, each by email too. Accept or decline every one yourself. If you switch on automatic acceptance in Journey terms, you can set a price on each leg at which offers are accepted for you.

3. Payment

   If you collect payment yourself, the booking confirms when you accept and we share the traveller's details. If LuxeLegs collects, we ask the traveller to pay and email you when they have. Unpaid bookings are released at the pay-by time and the leg goes back on the market.

4. Assign a driver

   Open the confirmed booking and assign a driver from your fleet. They receive the job in their console with a short briefing drawn from the booking and the traveller's messages.

5. Add extras or a stop

   If the job runs up waiting time, tolls, parking or a cleaning charge, add each one to the booking with Add an extra. The traveller pays you for these direct. If the traveller asks for a stop on the way, use Add a stop and send them the cost to approve.

6. Run the journey

   The driver completes the pickup. Mark the booking complete when the trip is done, record the registration of the car that ran it and check the miles driven, which we fill in from the planned route. We use the car and the miles to work out the CO2e for the journey.

7. Track recovery

   Recovered revenue updates on the dashboard and counts towards your monthly target.

Operators · Getting set up

Getting set up New

Many operators start with an account we have already drafted for them from their own website and brochures. Nothing in that draft is published, and every compliance record stays unverified until our team has checked the documents. The operator claims the account, checks what is right, corrects what is not and adds what a website cannot tell us.

One email, one personal page

We send each operator one email with a single button. It opens their own setup page, which carries a Claim your account button with their private link, alongside a step by step guide. Once the account is claimed, the same page shows a Sign in button instead.

Example workflow: claim and set up an account

1. Open the private link

   The link opens a preview of the real operator console. You can look around every screen, but nothing changes until you claim it. If the link has expired, press Request a new link.

2. Claim and confirm

   Press Claim my account, set a password and open the confirmation link we email you.

3. Wait for approval

   Our team checks the account before it opens fully, and we email you when it is active.

4. Work through setup

   The setup steps cover your company name, logo, two factor security, operating areas, vehicles with their photos, drivers with a photo or PDF of each licence, and your operator licence, insurance and PHV licence. Your progress saves as you go, and Next saves anything you have filled in.

5. Confirm your profile

   Once we have reviewed the account, a banner on your dashboard asks you to confirm your profile. Press it when you are happy, and your listings can go live.

Operators · Ways to list a leg

Ways to list a leg New

There are four ways to get an empty leg onto LuxeLegs, and an operator can use any of them. Whichever you use, nothing goes live until you have checked it and set the price yourself.

• Send us your jobs by email. Each operator has their own jobs address on Draft listings. Add it to your booking system wherever it sends confirmations to an affiliate, set a forwarding rule, or forward one by hand. We take each job as your live leg, work out the empty leg from it, out to the pickup or back from the drop-off, and create a draft listing in Draft listings with a note on why. You can then tidy it up, add to it or change it. We keep the places, times and vehicle only, never passenger names, contact details or the email itself. Emails we cannot use are listed with the reason, and jobs whose pickup has already passed are skipped.
• Create a listing from a message. On Listings, choose From a message and paste a WhatsApp message, dictate a note, or add a photo or PDF of a job sheet. Prices are never read from the message.
• Import a spreadsheet. Download the Excel template, add a row for each leg and upload it as Excel or CSV. You choose which rows to add, and legs already listed are skipped. Before you import, tick to confirm every leg in the file is already booked to run.
• List a single leg. Set the route, time and car, then choose a Buy now price, offers down to a floor, or both.

Connecting your booking system

If your dispatch system works with GNet, we can send the legs you sell on LuxeLegs into it as GNet jobs. If you or your software supplier would rather send legs to us from your own system, the LuxeLegs Partner API lets an approved system create listings for your account. Both need some setup, so ask us first.

Operators · Sharing jobs

Sharing jobs with other operators New

If you have a booked job you cannot cover, you can share it with another operator on LuxeLegs. It goes from your booking system to theirs electronically, whichever systems you each use. Both operators need verified documents, and the operator who takes a job needs a checked car of the right class.

Connected to your booking system

Sharing jobs is built into LuxeLegs and connects to your booking system. If your booking system is on GNet, a job you take arrives in it as a GNet booking, and a cancellation follows it there. Any booking system can share jobs, track them, cancel them and receive the jobs you take through our Partner API. If your booking system is not connected yet, we will build the connection with you or your supplier at no cost. You can also do all of it in LuxeLegs with no booking system at all.

Example workflow: share a job you cannot cover

1. Share the job

   On Shared jobs, press Share a job and enter the pickup, drop-off, time, vehicle class and passengers. Set the price you will pay the operator who takes it, at or above £0.55 a road mile, and choose whether all verified operators see it or only the operators you pick. To send it to your affiliates, tick one or more of your LuxeNetwork groups. If your booking system connects to LuxeLegs, it can send the job through the Partner API instead.

2. Choose how it is paid

   Choose to settle between you and the operator who takes it, or to pay by card through LuxeLegs. If you pay by card on the Launch plan, choose who pays the card fee: half each, you, or the operator who takes it. The form shows what each of you will pay before you share.

3. LuxeLegs checks it

   Rules and an AI review check every job before other operators see it. Clear jobs go live straight away. Anything else is held until our team has checked it, and we email you if there is a problem.

4. An operator takes it

   Other operators see the job under Jobs you can take, with what they will be paid. The first to accept takes it. They get the job in their booking system, as a GNet booking or through the Partner API, as well as on their Shared jobs page and by email. Passenger details are shown only once they accept.

5. Pay for the job

   If you chose card, a Pay button appears on the job under Shared by you. You are charged the price plus your part of the card fee, and LuxeLegs pays the other operator with their other payouts, less their part of any card fee.

6. Changes

   You can cancel a job, and the operator who took it is emailed. They can hand a job back, and it goes live again if there is more than an hour before pickup.

LuxeNetwork: your affiliates and trusted partners New

A LuxeNetwork group is a saved list of the operators you work with: your affiliates and trusted partners, whatever booking system each of them uses, or none. When you share a job, tick the group to send it to all of them at once. Each partner gets the job the way they already work: as a GNet booking, through the Partner API, or on LuxeLegs and by email. Only you can see your groups, and operators are not told they are in one. There is no LuxeLegs fee or commission on LuxeNetwork jobs while you list and sell your empty legs with us.

1. Make a group

   On Shared jobs, open the LuxeNetwork tab and press New group. Name it, for example North West partners, and tick the operators in it. Only verified operators can be added, so ask any affiliate not yet on LuxeLegs to join free on the Launch plan.

2. Send a job to it

   In Share a job, choose Only operators I choose. Your groups show above the list of operators. Tick a group to tick everyone in it, and add or remove single operators as you need. A job can go to up to 50 operators.

3. Save as you go

   If you tick operators one by one, press Save these operators as a LuxeNetwork group to keep them for next time.

4. Keep it current

   Rename, change or delete a group at any time. Jobs you have already shared are not affected. If an operator in a group can no longer take jobs, they are skipped and the group shows it.

Booking systems on the Partner API can list your groups and send a job to them with networkGroupIds.

Paid between you, the other operator gets the full £200.00 from you. Paid by card on Launch with under £250 sold last month and the card fee split half each, your card is charged £201.60 and LuxeLegs pays the other operator £198.40 with their other payouts.

Operators · Pricing and payment

Pricing and payment

The operator sets the price on every leg, not LuxeLegs. We never change it and there is no surge pricing. Each operator then chooses one of three ways to take payment, and the commission is the same whichever they choose.

• 1. Collect it yourself. The traveller pays the operator directly, in whatever way the operator already takes payment. The booking screen tells the traveller this instead of showing a card checkout. The operator confirms the booking, and LuxeLegs invoices them monthly.
• 2. Own payment provider. The operator collects through their own provider, such as Stripe, SumUp or their bank, and can add a payment link so the traveller can pay them straight from the booking. LuxeLegs invoices them monthly in the same way.
• 3. LuxeLegs collects. Once the operator accepts, the traveller pays by card in LuxeLegs by the pay-by time: two hours, or an hour before pickup if that is sooner. The operator sees the traveller's contact details once they have paid. LuxeLegs deducts the commission before paying the operator the balance, so there is no fare to chase.

• What the monthly statement covers. For the first two routes, one statement covers the plan fee plus commission on the journeys sold in that period. Commission follows the operator's plan: 25% on Launch, 16% on Pro and 8% on Corporate. Launch has no monthly fee.
• New operators start on route 1. Collecting it yourself is the default until the operator asks for something different.

Operators · Service zones

Service zones

Service zones tell travellers where an operator covers. Travel inside a zone is included in the fee. There are now three ways to define coverage, and they can be mixed freely.

• Choose from a list. A searchable, multi select list of UK areas. Tick as many as you like and add them in one go. It covers nationwide options (UK wide including Scotland, and UK wide excluding Scotland), every UK county, major and regional airports, race circuits such as Silverstone and Brands Hatch, and major sporting arenas.
• Draw an area. Click points on the map to outline a bespoke coverage area, then save it.
• Radius around a point. Set a fee inclusive radius in miles around an anchor such as an airport.

Example workflow: set your coverage from the list

1. Open Service zones

   From the operator console, go to Service zones and choose Add zone.

2. Pick Choose from a list

   Set the zone type to Choose from a list to open the searchable picker.

3. Search and tick

   Type to narrow the list, then tick every area you cover across counties, airports, circuits and arenas.

4. Add them together

   Press Add to save all your ticked areas at once. Each becomes a zone in your list.

5. Add a drawn area or radius if needed

   Mix in a drawn area or a fee inclusive radius for anything the list does not cover.

Operators · Email templates

Email templates

Operators can personalise the emails travellers receive when a bid is accepted or declined. You write two things: the subject line that shows in the inbox, and a short intro message at the top. The booking details, the action button, the account links and the LuxeLegs footer are added for you and cannot be removed, so every email stays complete and on brand.

What you can edit

Example workflow: personalise the bid accepted email

1. Open Emails

   From the operator console, go to Emails and find the Bid accepted template.

2. Write a subject line

   Type the line travellers see in their inbox. Leave it blank to use the standard wording.

3. Write a short intro

   Add an opening message and drop in fields such as the first name with Insert field.

4. Check the live preview

   The preview on the right shows a real example with sample data, so you can read it before you save.

5. Save, or reset

   Press Save template to use your version. Reset to default clears your changes and brings back the standard email.

User type 03

Referrers

Referrers grow the marketplace by bringing in new travellers and operators. When someone they invited goes on to sell or book a journey, the referrer earns a share of the commission LuxeLegs makes on that journey. There is no public referrer sign up: a LuxeLegs administrator either creates a dedicated referrer account, or switches on referrer earning for an existing traveller, operator or driver. That person then sees a Refer & earn area alongside their normal use of LuxeLegs, on the same login and email they already have.

What a referrer can do

Example workflow: invite a prospect and get paid

1. Sign in

   Log in with the account a LuxeLegs administrator created for you. The console opens on your referrer dashboard.

2. Send an invite

   Enter the prospect's first name, surname and email, choose traveller or operator, and send. They receive a personal sign up link.

3. They join

   When they complete sign up through your link, their account is tied to you and the invite turns from pending to joined.

4. Earn as they trade

   Each journey your referee sells or books credits you 10 percent of the commission LuxeLegs earned. Your balance grows automatically.

5. Request a payout

   When you are ready, request payment of your unsettled balance. An administrator marks it paid and your balance resets to zero.

User type 04

Drivers

Drivers get a focused console with one job: see the trips assigned to them. Their operator creates the login, then assigns bookings that appear here with everything needed for the pickup.

What a driver can do

Example workflow: a driver's day

1. Sign in

   Log in with the account the operator created. The console opens straight to My Jobs.

2. Check assigned jobs

   Review the day's trips with their routes, times and vehicles.

3. Contact the traveller

   Use the traveller's number or email to confirm the pickup point and timing.

4. Complete the trip

   Drive the journey. The operator marks the booking complete once it is done.

Across every account

Accounts, approval and security

Signing up, approval and two factor authentication work the same way for travellers and operators. These steps keep the marketplace trusted on both sides.

Signing up with two factor authentication

When you create an account you choose your role, then decide on two factor authentication. The two factor option is a toggle that is switched on by default, because it adds a second check at sign in. You can change it later on your account page.

Admin approval

New self service sign ups are held for approval. Until an administrator approves the account, the person sees a friendly locked screen and cannot browse journeys, book or list. They can still manage their two factor authentication while they wait.

Permanent deletion by a super administrator

Administrators could already suspend an account. A super administrator can now permanently delete a user as well. Deleting removes the person's login and frees their email address for reuse, while their past bookings, bids, reviews and commission history are kept for accounting, with their name replaced by "Deleted user" so records stay intact and anonymous.

• No self deletion. An administrator cannot delete their own account.
• Always one super admin. The last remaining super administrator cannot be deleted.
• Clear the fleet and listings first. An operator with active drivers or live listings cannot be deleted until those are removed.

Location insights for administrators

A Location insights view helps the LuxeLegs team support operators with marketing. For each UK county, it shows how many travellers are based there, how many have it as a preference, and a combined total that counts a traveller once even if they both live in and prefer the same county. It also lists the specific places travellers typed in, such as airports and venues, with a count each, merging different capitalisations of the same place. A search box filters the view to one location, so the team can quickly see how many travellers are based near, or interested in, a given operator's area.

Managing your account and two factor

The account page is where any member updates their profile photo, name and phone, changes their password, changes their email through a secure confirmation link, and turns two factor authentication on or off.

• Authenticator app. Use Google Authenticator, Authy, 1Password or similar for a rotating code.
• Face ID or fingerprint. On the iPhone and Android apps, turn on biometric unlock from your account settings. New
• Email one time code. Get a six digit code by email at each sign in.

Ready to explore

See it for yourself.

Try the demo to explore every screen with sample data, or open the app to get started with your own account.